Frequently Asked Questions
- How do I buy from you?
- That's really easy. Have a good look around our site. When you find
an item you would like to buy click "add to basket". You may need to select
a size etc from the drop down list first. You may add as many items as
you wish to buy to your basket before proceeding to the checkout. If you
are a new user you may be required to register which simply involves submitting
a few simple questions about yourself. You will then be ready to go to
the 'checkout'
- How do I know if the item I want is in stock?
- If it's on our site, it's in stock. When something goes out of stock
you will be unable to buy it. There may be the odd instance where two
people purchase the last remaining item at the same time … In this
case you will be contacted and offered an alternative or a full refund.
- How can I pay for my item?
- We accept payment by Credit or Debit Card, and PayPal. You can shop
with confidence with Space Monkeys, knowing that your transactions are
protected by the highest level of security via SSL encryption.
- We also accept Cheques made payable to "Space Monkeys" but products
will only be dispatched after your Cheque has cleared, which could take
between 5 and 10 working days.
- We accept payment via the telephone for Credit and Debit Cards.
- Please note that no order will be dispatched for shipping until it is
paid for in full. We are sorry but we cannot accept cash on this website.
- How long does it take to ship my order?
- We aim to ship orders within 24 hours of cleared payment excluding weekends
and Bank/Public Holidays etc. Please make sure you order in plenty of
time for Halloween and Christmas as these are extremely busy times and
sometimes there are just not enough hours in the day.
- Do you ship outside the UK?
- Yes. We ship Worldwide. Please be aware that your order may be subject
to import duties and taxes imposed by Customs when it reaches your country.
Payment of all duties and taxes are your responsibility. Each country
has different laws regarding the amount of taxes that you must pay to
receive your order.
- Will my personal information be safe?
- Yes it will. We only hold the information you give us when you register
or make an order, plus the history of the orders you have placed with
us and any changes to your personal details. We do not store your credit
card details on our servers. We will never sell, trade or rent your personal
information to any third party without your explicit permission.
- Can I return a purchase?
- Yes of course you can… please see our returns policy in our Terms
and Conditions.
- What if I need to talk to you?
- We believe that Customer Service is very important and are always willing
to talk to you, either on the phone, by email or of course by snail mail.
All our contact details can be found on our 'Contact Us' page. We try
to answer all emails within 24/48 hours and letters within 7 days of receipt.
Please be patient with us during really busy times like Halloween and
Christmas. We often work very long hours during these times… but even
we have to sleep sometimes. If you are overseas please remember to make
allowances for the time differences between us.
- Do you offer goods wholesale?
- Yes we do… All our Wholesale orders are through Space Monkeys
Ltd.. Please see the wholesale section for further information.
- Space Monkeys Ltd . are distributors for Bump in the Night Masks, Puppets,
Props & Costumes, Tinsley Transfers Detachable Tattoo'd Sleeves &
Temporary Tattoos as well as Dental Distortions FX Teeth.